Choose the help you need
For a product question, tell us the monitor model and the computer, console or other source device you intend to connect. If you already ordered, include your order number. Clear details help us distinguish a connection limitation from a product issue.
Start with our buying guide, setup and care guide or FAQ. For dispatch and delivery questions, use the tracking guide.
A blank screen or no-signal message
Check that the monitor has power and that the selected input matches the connected cable. Confirm that your source device is awake and is set to output to the external display. If safe, reconnect the cable gently and try a known compatible cable or another supported output.
Record any on-screen message and tell us the source device, connection, resolution and refresh rate. An adapter, dock or unsupported timing can prevent an image even when each individual device is working.
Resolution, refresh rate or image-quality questions
Use the model’s native resolution and a supported refresh rate. Check the graphics driver, source-device output limits and the cable’s supported bandwidth. The maximum advertised monitor rate is not automatically available through every port or source device.
For flicker, lines, unusual colors or a pixel concern, note whether the issue appears in the monitor’s own menu as well as in the source image. Send a clear photo when safe. We do not promise a universal pixel-defect threshold or a manufacturer warranty duration across all models.
Damage or a product that differs from your order
Stop using a monitor if its glass, power cable, adapter or housing is damaged. Keep the box and protective material, and contact us with the order number, model and clear photos of the issue and shipping label.
We will review the information and explain the appropriate return, replacement or refund steps. CRUA covers reasonable return freight for a defective, damaged-on-arrival or incorrectly supplied item, and no restocking fee applies.
Request a return or review a refund
Email us within 30 days after delivery to request a return. Please wait for the correct destination and packing instructions before shipping the monitor. The business contact address is not a designated return destination.
After receipt and inspection, approved refunds are sent to the original payment method within 10 business days after approval. The payment provider may need additional time to post the credit. Read the complete Refund Policy for return conditions and freight responsibility.
Keep private information private
Support does not need your account password, payment-card number or recovery codes. Remove unrelated personal details from screenshots and photos. If a returned product can retain personal data or account information, remove it following its instructions before return; do not attempt an unsafe operation on damaged equipment.
Contact CRUA
Email sale@cruastore.shop or use the contact form on our Contact page. Include your order number and the model when your question concerns a purchase. Do not send passwords, payment-card details or other sensitive information.
Business contact address: 1801 N Claudia Road, Houston, AK 99623, United States. This address is for business correspondence. It is not a designated return destination or a customer collection point. Contact us for the correct instructions before sending a product.