Contact information

Store and customer contact

Store name: CRUA. Store website: cruastore.shop. Our customer support email is sale@cruastore.shop.

You can also send a message through the contact form on our Contact page. Include the relevant order number or monitor model so we can review your question.

What to include in a message

For an existing order, include your order number, the email address used at checkout and a short description of what you need. For monitor compatibility questions, provide the exact product and the source device, output port and cable you intend to use.

For a damaged or incorrect item, keep the packaging and include clear photographs when safe. Do not send passwords, full payment-card details or unnecessary sensitive information.

Business contact address

1801 N Claudia Road, Houston, AK 99623, United States.

This is the store’s business correspondence address. It is not identified as a headquarters, registered office, warehouse, customer pickup location or designated return destination. Contact us before sending any product so we can provide the correct return arrangements.

Order, delivery and return information

CRUA offers free standard shipping throughout the United States, with no minimum order. Processing takes 1–3 business days after payment and the information needed to fulfill your order are confirmed. Estimated transit after dispatch is 2–4 business days, for a combined estimate of 3–7 business days. Business days are Monday through Friday, excluding US public holidays. Delivery estimates are not guaranteed arrival dates.

Return requests must be made within 30 days after delivery. Please review the Refund Policy and Shipping Policy for the full details.

Contact CRUA

Email sale@cruastore.shop or use the contact form on our Contact page. Include your order number and the model when your question concerns a purchase. Do not send passwords, payment-card details or other sensitive information.

Business contact address: 1801 N Claudia Road, Houston, AK 99623, United States. This address is for business correspondence. It is not a designated return destination or a customer collection point. Contact us for the correct instructions before sending a product.