Understand the order timeline
CRUA offers free standard shipping throughout the United States, with no minimum order. Processing takes 1–3 business days after payment and the information needed to fulfill your order are confirmed. Estimated transit after dispatch is 2–4 business days, for a combined estimate of 3–7 business days. Business days are Monday through Friday, excluding US public holidays. Delivery estimates are not guaranteed arrival dates.
Order processing and carrier transit are separate stages. A placed order is not necessarily dispatched, and a label created in a carrier system does not always mean the parcel has received its first carrier scan. Weekends and US public holidays are excluded from the stated business-day estimates.
Find your tracking information
When your order is dispatched and tracking is available, the dispatch message provides the tracking details. Check the email address entered at checkout and your spam folder. Keep the order confirmation so you can identify the purchase when contacting us.
Open the tracking link supplied with the order rather than entering payment details into an unexpected message. CRUA support does not need your password or full card number to investigate a delivery question.
If tracking is missing or has not moved
A new tracking record can take time to show a carrier scan. Check whether the order is still within the 1–3 business-day processing estimate and whether a weekend or holiday falls in the timeline.
If there is no dispatch update after the processing estimate, a status appears unusual or delivery is beyond the estimated window, contact us with your order number and the latest tracking status. We will review the order and carrier information rather than ask you to place another order.
If delivery is marked complete but the parcel is missing
Confirm the shipping address on your order, check safe delivery locations and ask other members of your household whether they received it. Review any delivery note or photograph available in the tracking record.
If you still cannot locate the parcel, contact us promptly. We will help investigate the delivery status and explain the available resolution. A delivery scan alone does not explain every missing-parcel situation.
Damage, an incorrect item or an address correction
Inspect the package and monitor when they arrive. Keep the packaging and labels, and tell us about visible damage or an incorrect model as soon as you can. Do not connect a monitor with cracked glass or damaged electrical parts.
For an address correction or cancellation, email us as soon as possible. Changes are subject to the order’s actual fulfillment status and cannot be guaranteed after dispatch. See the Shipping Policy for delivery details and the Refund Policy for returns.
Contact CRUA
Email sale@cruastore.shop or use the contact form on our Contact page. Include your order number and the model when your question concerns a purchase. Do not send passwords, payment-card details or other sensitive information.
Business contact address: 1801 N Claudia Road, Houston, AK 99623, United States. This address is for business correspondence. It is not a designated return destination or a customer collection point. Contact us for the correct instructions before sending a product.