Send us your question
For product questions, order assistance, delivery questions or a return request, email sale@cruastore.shop. You can also use the contact form below. Please use the email address associated with your order when you contact us about a purchase.
We provide support through email and the contact form. Keep a copy of your message and check your email spam folder if you are expecting a reply.
Help us identify your order or monitor
- Order assistance: include your order number, the name used at checkout and a brief explanation of the issue.
- Before buying: include the product name or link, your computer or console model and the display connection you intend to use.
- Display or connection issue: tell us the monitor model, source device, cable and input, resolution, refresh rate and any message shown on screen.
- Damage or an incorrect item: describe what arrived and attach clear photographs of the item, packaging and label when it is safe to do so.
Do not send full payment-card numbers, passwords, account recovery codes or documents containing unnecessary personal information. Cover unrelated personal details in photos or screenshots.
Delivery and tracking questions
CRUA offers free standard shipping throughout the United States, with no minimum order. Processing takes 1–3 business days after payment and the information needed to fulfill your order are confirmed. Estimated transit after dispatch is 2–4 business days, for a combined estimate of 3–7 business days. Business days are Monday through Friday, excluding US public holidays. Delivery estimates are not guaranteed arrival dates.
If tracking is available, use the link in the dispatch message. For an unexpected status, a delivery marked complete that you cannot locate or an order beyond its estimated window, send your order number and the tracking status. We will review the delivery details and explain the next steps.
Returns and business correspondence
Please request a return within 30 days after delivery. We will provide the correct return destination and packaging instructions after reviewing your request. Do not post a monitor to the contact address without confirmation.
The Contact Information policy identifies the store’s correspondence details. Our Refund Policy explains eligibility, return shipping and refunds.
Contact CRUA
Email sale@cruastore.shop or use the contact form on our Contact page. Include your order number and the model when your question concerns a purchase. Do not send passwords, payment-card details or other sensitive information.
Business contact address: 1801 N Claudia Road, Houston, AK 99623, United States. This address is for business correspondence. It is not a designated return destination or a customer collection point. Contact us for the correct instructions before sending a product.