Shipping policy

United States standard shipping

CRUA offers free standard shipping throughout the United States, including Alaska and Hawaii, with no minimum order value. The standard shipping charge is USD $0.00. Our current shipping offer is for the United States; this policy does not offer international delivery.

Enter your complete destination at checkout and review the available delivery option before paying. Contact us before ordering if you need to confirm delivery to a special address type. We do not promise an express service, a particular carrier or pickup collection unless it is expressly available for your order.

Processing time

Orders are normally processed within 1–3 business days after payment and the information needed to fulfill the order are confirmed. Business days are Monday through Friday, excluding US public holidays. An order placed during a weekend or holiday begins its processing timeline on the next business day.

If we need to clarify an address, order detail or payment issue, we will contact you. We do not promise a same-day cutoff or same-day dispatch. An order confirmation records the order; it does not mean the parcel has already been handed to a carrier.

Transit and estimated delivery

After dispatch, standard transit is estimated at 2–4 business days. Combining processing of 1–3 business days with transit of 2–4 business days gives an estimated total delivery time of 3–7 business days.

These are estimates rather than guaranteed arrival dates. Weather, carrier disruption, holiday volume, address issues and other circumstances can affect delivery. If we become aware of a material delay, we will communicate the available information. Contact us if your order is outside its expected window.

Tracking and delivery updates

When the order is dispatched and tracking is available, we provide the tracking information by email. A newly created label may appear before the carrier’s first scan. Check the dispatch message, the order’s email address and your spam folder.

If tracking is unavailable, has an unusual status or shows no progress beyond the expected timeline, contact us with the order number. Our tracking guide explains the information to check.

Shipping addresses and order changes

Provide a complete and accurate address, including any apartment or unit details. Check the order confirmation and email us promptly if a correction is needed. We will check whether a change is possible before dispatch, but cannot guarantee rerouting or cancellation once fulfillment has progressed.

If a parcel is returned as undeliverable, contact us to review the cause and agree on the next steps. Any proposed charge or revised arrangement must be explained before you agree to it; this policy does not impose an automatic undisclosed reshipping fee.

Missing, damaged or incorrect deliveries

If tracking says delivered but you cannot find the parcel, check the address, delivery notes, safe locations and household recipients, then contact us promptly if it remains missing. We will review the delivery information and help investigate.

Inspect the monitor and packaging on arrival. Keep the packaging and contact us with photos when safe if the item is damaged or incorrect. Do not connect damaged electrical equipment. See the Refund Policy for the 30-day return-request window, freight responsibility and refunds.

Contact CRUA

Email sale@cruastore.shop or use the contact form on our Contact page. Include your order number and the model when your question concerns a purchase. Do not send passwords, payment-card details or other sensitive information.

Business contact address: 1801 N Claudia Road, Houston, AK 99623, United States. This address is for business correspondence. It is not a designated return destination or a customer collection point. Contact us for the correct instructions before sending a product.