Refund policy

30-day return requests

Contact CRUA at sale@cruastore.shop within 30 calendar days after delivery to request a return. Include your order number, the item and the reason for the request. For a damaged, defective or incorrect item, describe the problem and include photographs when safe.

For a change-of-mind return, the monitor must be unused, complete, in its original condition and packaging, with the supplied stand, cables, adapter, manuals and other included accessories. Keep your order confirmation or another proof of purchase. A defect or shipping damage should be reported even if it prevented the product from remaining unused.

Return instructions and destination

Contact us before sending a return. We will provide the correct destination, packing guidance and shipping arrangements for your case. The business contact address on this store is not a designated return warehouse; do not send a parcel there unless support confirms it for your return.

Use suitable protective packaging, including the original molded inserts where available, so the panel and accessories cannot move in transit. Follow the arrangements agreed with support and retain your dispatch receipt and tracking details. If you cannot safely repack a damaged monitor, tell us before sending it.

Who pays return shipping

For a change of mind, the customer is responsible for return shipping. CRUA covers reasonable return shipping for a defective, damaged-on-arrival or incorrectly supplied item. Contact us first so we can arrange the return method and any prepaid label or agreed reimbursement for your case.

We do not charge a restocking fee. Standard outbound shipping is free, so there is no standard outbound delivery charge to deduct from an approved refund. Do not purchase an unagreed shipping service expecting automatic reimbursement.

Damaged, defective or incorrect goods

Please inspect the product on arrival and notify us promptly if it is damaged, does not match the order or appears defective. Keep the packaging, accessories and shipping label while we review the issue. Do not power on a monitor with cracked glass, exposed electrical components or a damaged power supply.

We will review the order and the issue, explain any information needed and arrange an appropriate return, replacement or refund. A model-specific warranty, where documented, is separate from this return policy. We do not promise a universal manufacturer warranty period or pixel-defect threshold.

Inspection and refunds

After the return arrives, we inspect the product and notify you whether the refund is approved. If there is a problem with the return’s condition or contents, we will explain it and discuss the available resolution rather than make an undisclosed restocking deduction.

Approved refunds are sent to the original payment method within 10 business days after approval. Your bank or payment provider may need additional time to show the credit. If the expected credit has not appeared, check with the provider and contact us with your order number so we can review the refund record.

Cancellations, changes and exchanges

Contact us as soon as possible if you need to cancel or change an order. We will check whether fulfillment can still be stopped or changed; a request cannot be guaranteed once the order is being prepared or has shipped. If cancellation is no longer possible, the return process applies after delivery.

For a different model, contact us about the return and availability of the replacement you want. A replacement is not reserved until it is confirmed. We do not charge a restocking fee for an accepted return.

Personal information and your rights

If your product or an included accessory can store personal data or account information, remove that information by following its instructions before return. Do not attempt to access or reset unsafe damaged equipment; tell support about the situation instead.

This policy does not limit rights or remedies that cannot be excluded under applicable law. If a problem is reported after the standard return-request window, contact us so we can review the facts and any applicable rights or documented product terms.

Contact CRUA

Email sale@cruastore.shop or use the contact form on our Contact page. Include your order number and the model when your question concerns a purchase. Do not send passwords, payment-card details or other sensitive information.

Business contact address: 1801 N Claudia Road, Houston, AK 99623, United States. This address is for business correspondence. It is not a designated return destination or a customer collection point. Contact us for the correct instructions before sending a product.