Unpack and assemble safely
Inspect the shipping box and keep the packaging while you check the monitor. If the screen is cracked, the housing is damaged or electrical components are exposed, leave the unit disconnected and contact CRUA. Take photographs when safe rather than powering on a damaged product.
Read the instructions for the exact model before attaching its stand. Work on a stable, clean surface with a soft protective layer as directed. Hold the monitor by its frame and support its weight; never lift it by the panel, cables or control buttons.
Position the display and connect power
Place the stand on a level surface with enough room to prevent tipping. Keep ventilation openings clear and leave space for the cables without sharp bends or tension. Position the screen at a comfortable distance and adjust your seating, brightness and lighting to reduce glare.
Use the power supply and electrical ratings specified for the model. Keep liquids away and do not open the housing or power adapter. If you notice smoke, sparking, an unusual smell or a damaged cord, stop using the product and disconnect it when safe.
Make the first connection
Switch off the source device and monitor as instructed before fitting the cable. Connect a supported video output to the intended monitor input, seat the connectors gently and select the matching input in the on-screen menu. Use a compatible cable rather than forcing a connector.
Set the native resolution in the source device’s display settings, then choose a supported refresh rate. A higher rate may require a specific input or cable. If the option is unavailable, check the complete connection path and the model’s supported timing information before changing settings at random.
Clean the panel gently
Turn off and unplug the monitor before cleaning, and allow it to cool. Use a clean, soft, lint-free cloth. If the model’s instructions permit it, lightly dampen the cloth with water; never spray liquid directly onto the display or allow moisture into openings.
Avoid abrasive pads, paper towels, solvents and household glass cleaners unless the model’s instructions expressly allow them. Wipe gently without pressing on the panel. A screen coating can be damaged by pressure or an unsuitable chemical.
Move or mount the monitor with care
Disconnect cables before moving the unit. Use two people if the size or weight makes it difficult to support safely. Retain the original protective inserts for transport. Do not place heavy objects against the screen.
For a monitor arm, verify the supported mounting pattern, screw dimensions and load rating. Follow both the monitor and mount instructions. Do not remove parts or attempt an internal repair to make an incompatible arm fit.
When you need help
For a blank image, confirm power, input selection and the source device’s display mode. If safe, try a known compatible cable and another supported port. Record the monitor model, source device and selected resolution and refresh rate for support.
Avoid dismantling the monitor. For damage, flicker, unusual lines or a persistent problem, contact us with clear details. See our support steps and return instructions.
Contact CRUA
Email sale@cruastore.shop or use the contact form on our Contact page. Include your order number and the model when your question concerns a purchase. Do not send passwords, payment-card details or other sensitive information.
Business contact address: 1801 N Claudia Road, Houston, AK 99623, United States. This address is for business correspondence. It is not a designated return destination or a customer collection point. Contact us for the correct instructions before sending a product.