Terms of service

Using the CRUA store

These terms apply when you use the CRUA online store or place an order. They work together with our Shipping Policy, Refund Policy and Privacy Policy. Review them before buying, and contact us if an important detail is unclear.

You must be able to enter a valid purchase agreement under the law that applies to you, or make a purchase with appropriate adult authorization. Provide accurate details and use the store lawfully.

Product information and compatibility

Read the description, selected model, confirmed specifications and included items before ordering. Monitor resolution, refresh rates, connections, stands, speakers and mounting support vary by model. Product images illustrate the item; appearance can vary with your viewing device and lighting.

Check compatibility with your source device, output port, cable, adapter and intended use. An advertised refresh rate or response-time figure does not guarantee a computer’s game frame rate or a particular outcome. Contact us before ordering if the information needed to establish compatibility is missing.

Prices, payment and orders

Store prices and checkout amounts are in US dollars (USD). Review the selected product, quantity, delivery details, taxes where applicable and total shown at checkout before submitting an order. Standard US shipping is free with no minimum purchase.

Use a payment method you are authorized to use. Available payment methods are the ones actually presented at checkout. We may need to review an order for payment, availability, address or fraud-prevention reasons. If a material error or fulfillment problem affects your order, we will contact you about the correction, available options or refund rather than silently substitute a different model.

Accurate account and delivery information

Provide a current email address and a complete shipping address so we can process the order and communicate with you. Check the order confirmation and tell us promptly if anything is incorrect.

If you use an account, protect its access credentials and do not share them with support. You are responsible for the information and instructions you submit. We may take reasonable steps to verify a request before disclosing or changing order information.

Delivery, cancellations and returns

CRUA offers free standard shipping throughout the United States, with no minimum order. Processing takes 1–3 business days after payment and the information needed to fulfill your order are confirmed. Estimated transit after dispatch is 2–4 business days, for a combined estimate of 3–7 business days. Business days are Monday through Friday, excluding US public holidays. Delivery estimates are not guaranteed arrival dates.

Cancellation or address-change requests depend on the actual fulfillment stage and cannot be guaranteed after preparation or dispatch. Return requests must be made within 30 days after delivery. The Refund Policy explains item condition, return arrangements, freight responsibility and refund timing. No restocking fee applies.

Safe installation and product care

Follow the instructions, electrical ratings and supported installation methods for the exact model. Do not use damaged power equipment, open the housing or force an incompatible stand, mount or cable. A damaged monitor should remain disconnected while you contact support.

Information in our setup and care guide is general guidance and should be read with the product’s instructions. It does not replace model-specific safety or mounting requirements.

Website content and acceptable use

Store text, images, marks and other materials remain subject to the rights of their owners. You may use the store for personal shopping and reasonable product research. Do not misrepresent an affiliation, submit fraudulent orders, interfere with the store’s security or attempt unauthorized access.

If you send photos or information for support, provide material you are entitled to share and remove unrelated private information. Sending a support message does not grant CRUA unlimited rights to publish your private correspondence or present it as a customer review.

Third-party services and availability

Payment, delivery and other independent services can have separate terms and privacy practices. Review those terms when using the service. A link to an external service does not guarantee its availability or make every statement on it part of CRUA’s product description.

We take reasonable care to keep store information useful, but interruptions and errors can occur. Contact us about a material error so we can review it. Changes to future listings or prices do not by themselves change the agreed terms of an existing order.

Product rights, responsibility and disputes

We do not promise one manufacturer warranty duration, service contract or pixel-defect threshold for every product. Ask about the documented terms for the exact model. The published return policy and rights that apply by law remain available.

Nothing in these terms excludes liability, warranties, remedies or consumer rights that cannot lawfully be excluded. Any limitation applies only to the extent permitted by applicable law. Contact us about an order problem so we can review the facts and seek a practical resolution. You remain entitled to use any complaint or dispute-resolution option available to you under applicable law.

Changes and contact

We may update these terms for future use of the store and will post the current version here. An update does not remove rights attached to an existing order or apply retroactively where prohibited. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

Last updated: November 12, 2026. For questions about these terms, use the CRUA contact details below.

Contact CRUA

Email sale@cruastore.shop or use the contact form on our Contact page. Include your order number and the model when your question concerns a purchase. Do not send passwords, payment-card details or other sensitive information.

Business contact address: 1801 N Claudia Road, Houston, AK 99623, United States. This address is for business correspondence. It is not a designated return destination or a customer collection point. Contact us for the correct instructions before sending a product.